Customer Care
Below you will find information about orders, shipping, and more.
If you would like more information, please email us at
ORDER STATUS
Once your order payment has been processed, you will receive a confirmation email.
If you haven't received your order/shipment confirmations, please check your spam/junk folder.
You will receive any updates about your order status at all times and will receive a confirmation email with tracking once your order has shipped.
SHIPPING & RETURN POLICY
All handmade products are made to order and take a minimum of 10 business days to process and up to 2 weeks to make and send at this time.
All of our products are shipped by USPS and FedEx for larger items.
In stock items should arrive in 4 to 5 business days unless otherwise stated in the item description.
Lost Or Stolen Packages
If a package is lost, stolen, or damaged in transit, it is the responsibility of the customer to request a claim via USPS.
Conditions Of Return
We gladly accept exchanges for items not personalized but not returns.
Contact me within 14 days of delivery
Ship items back within: 30 days of delivery
The following items will not be returned or exchanged because of the nature of these items unless they arrive damaged or defective:
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Custom or personalized orders
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.