Customer Care

 

Below you will find information about orders, shipping, and more. 

If you would like more information, please email us at

info@dandscraftworks.com

 

ORDER STATUS

Once your order payment has been processed, you will receive a confirmation email.

If you haven't received your order/shipment confirmations, please check your spam/junk folder. 

You will receive any updates about your order status at all times and will receive a confirmation email with tracking once your order has shipped.

 

 

 

 

 

SHIPPING & RETURN POLICY

 

All handmade products are made to order and take a minimum of 10 business days to process and up to 2 weeks to make and send at this time.

All of our products are shipped by USPS and FedEx for larger items. 

 

In stock items should arrive in 4 to 5 business days unless otherwise stated in the item description. 

 

Lost Or Stolen Packages

 If a package is lost, stolen, or damaged in transit, it is the responsibility of the customer to request a claim via USPS. 

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Conditions Of Return

​We gladly accept exchanges for items not personalized but not returns.

​Contact me within 14 days of delivery

​Ship items back within: 30 days of delivery

The following items will not be returned or exchanged because of the nature of these items unless they arrive damaged or defective:

  • Custom or personalized orders

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

©2019 by D&S Craftworks. Follow us @dandscraftworks #supportblackbusiness

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